Terms and Conditions of Use
Last Updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“Terms”, “T&Cs”) govern your access to and use of the LyraBet website, located at lyrabet.gb.net (“Website”, “we”, “us”, “our”).
1.2. By registering an account or using any part of our Website, you confirm that you have read, understood, and accepted these Terms along with our Privacy Policy, Responsible Gambling Policy, and any other related policies.
1.3. If you do not agree to any provision herein, you must refrain from using our services immediately.
2. Definitions
- Player/User/You: Any individual who registers or interacts with the Website.
- Account: Your personal user profile created on the Website.
- Games: All forms of gambling entertainment offered, including casino games, live casino, and other gaming products.
- Operator: The legal entity licensed and authorised to operate LyraBet in the United Kingdom.
- Bonus: Any promotional offer such as free bets, bonus funds, or free spins.
3. Eligibility
3.1. You must be at least 18 years old or of legal gambling age in the United Kingdom, whichever is higher, to use our services.
3.2. It is your sole responsibility to ensure that online gambling is legal in your jurisdiction before accessing our Website.
3.3. Employees of the Operator, their immediate family members, and affiliates are prohibited from registering or playing.
4. Account Registration
4.1. Only one Account per individual, household, device, or IP address is permitted.
4.2. You must provide accurate, up-to-date personal information including full name, date of birth, address, email, and payment details during registration.
4.3. You are responsible for maintaining the confidentiality of your login credentials.
4.4. The Operator reserves the right to request identity verification at any time using documents such as passports, utility bills, or bank statements.
4.5. Accounts established with false, misleading, or incomplete information may be suspended or closed, and any winnings forfeited.
5. Account Management
5.1. You are responsible for all activity on your Account.
5.2. You must keep your Account information current and accurate.
5.3. Account closure can be requested at any time by contacting Customer Support.
5.4. We reserve the right to suspend, restrict, or terminate Accounts due to suspected fraud, abuse, or breaches of these Terms.
5.5. Password recovery is available via the Website tools or Customer Support.
6. Deposits and Payments
6.1. Deposits must be made using payment methods registered in your name only.
6.2. Deposit limits, both minimum and maximum, apply as detailed in our Banking section.
6.3. We do not charge fees for deposits, but your payment provider may impose charges.
6.4. LyraBet does not provide credit or lending services.
6.5. Deposited funds must be used solely for wagering. Suspicious transactions may lead to account freezes or investigations.
7. Withdrawals
7.1. Withdrawals should be made using the same payment method as deposits where possible.
7.2. Withdrawal limits apply and are detailed in the Banking section.
7.3. Verification checks, including identity and source of funds, may be required before processing withdrawals.
7.4. While we strive for prompt payment processing, delays caused by third-party financial institutions are beyond our control.
7.5. To withdraw your full balance and close your Account, please contact Customer Support.
8. Inactive Accounts
8.1. Accounts inactive for six consecutive months will be classified as dormant.
8.2. A monthly inactivity fee may be charged against any remaining balance in dormant Accounts, with prior notification.
8.3. Accounts with zero balance may be closed after prolonged inactivity.
8.4. Dormant Accounts can be reactivated by contacting Customer Support.
9. Responsible Gambling
9.1. LyraBet is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.
9.2. If you believe you may have a gambling problem, we encourage you to use these tools or seek assistance from our support team.
9.3. Additional information and support resources are available on our Responsible Gambling page and via the UK Gambling Commission.
10. Prohibited Conduct
10.1. The following actions are strictly prohibited:
- Fraud, money laundering, or other illegal activities
- Using automated software (bots) or scripts
- Cheating, collusion, or manipulation of games
- Registering multiple Accounts
- Using VPNs or proxies to circumvent geographic restrictions
- Sharing Accounts or allowing third-party access
10.2. Breaches may result in Account suspension, termination, and forfeiture of winnings.
11. Promotions and Bonuses
11.1. All bonuses and promotions are subject to specific terms, including wagering requirements, as detailed on our Promotions page.
11.2. Abuse of promotional offers, such as multiple Account use or collusion, is prohibited.
11.3. The Operator reserves the right to revoke bonuses and cancel winnings if abuse or technical exploitation is detected.
11.4. Bonus funds and free spins may have expiration dates and be restricted to certain Games.
12. Fair Play and Game Integrity
12.1. All Games operate using certified software and Random Number Generators (RNGs) to ensure fairness and impartiality.
12.2. We reserve the right to void bets or winnings in cases of technical malfunction, system errors, or breaches of these Terms.
13. Limitation of Liability
13.1. LyraBet is not liable for any losses or damages arising from use of the Website, including interruptions, delays, or technical failures.
13.2. You participate at your own risk. Our maximum liability is limited to the value of your last deposit.
13.3. We disclaim responsibility for content or security of any third-party websites linked from our Website.
14. Privacy and Data Protection
14.1. We process your personal data in accordance with our Privacy Policy and applicable UK data protection laws, including the UK GDPR.
14.2. Industry-standard security measures are implemented to safeguard your information.
14.3. Please refer to our Privacy Policy for full details on data collection, use, and your rights.
15. Intellectual Property
15.1. All content, trademarks, logos, and materials on the Website are owned by LyraBet or its licensors.
15.2. You may not reproduce, distribute, or modify any Website content without prior written consent.
16. Dispute Resolution
16.1. For any complaints or disputes, please contact our Customer Support team initially.
16.2. We endeavour to resolve issues fairly and promptly.
16.3. If unresolved, disputes may be escalated to an Alternative Dispute Resolution (ADR) provider or the UK Gambling Commission.
16.4. All complaints must be submitted in writing.
17. Amendments to Terms
17.1. We reserve the right to update these Terms at any time.
17.2. Significant changes will be communicated via the Website or email.
17.3. Continued use of the Website after such changes constitutes acceptance of the revised Terms.
17.4. You are encouraged to review these Terms regularly.
18. Contact Information
If you require assistance or have any questions regarding these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using LyraBet, you confirm that you have read, understood, and accepted these Terms and Conditions in full.
For more information on responsible gambling and support, please visit the UK Gambling Commission and BeGambleAware.
