Responsible Gaming at LyraBet

Welcome to LyraBet, where your safety and enjoyment are our top priorities. We recognise that gambling should be a fun and entertaining pastime. However, for some individuals, it can develop into a problem with serious consequences. As a fully licensed operator regulated by the UK Gambling Commission, we are dedicated to fostering a safe and responsible gaming environment for all our customers in the United Kingdom.

Our Commitment to You

LyraBet is committed to providing practical tools and support to help you maintain control over your gambling activity. We believe that responsible gaming is a shared responsibility between us and our players. By offering transparent information, helpful features, and access to professional support, we aim to minimise the risks associated with gambling and promote positive experiences.

Tools to Help You Stay in Control

To support responsible gambling, LyraBet offers a variety of in-account features designed to empower you to manage your play safely:

Deposit Limits: Set daily, weekly, or monthly limits on the amount of money you can deposit into your account. These limits can be adjusted at any time but may be subject to cooling-off periods.
Wager and Loss Limits: Define maximum amounts you wish to wager or lose within a specified period to help control your betting behaviour.
Session Time Limits: Choose how long you want to play and receive reminders when your session time is up, encouraging regular breaks.
Time-Out: Take a short break from gambling by self-excluding yourself from your account for a minimum of 24 hours, up to 30 days.
Self-Exclusion: For longer periods, you can self-exclude for six months or more, during which access to your account will be suspended.
Permanent Account Closure: If you decide to stop gambling altogether, you can request permanent closure of your LyraBet account. This is irreversible and ensures you cannot access the site again.

Recognising the Signs of Problem Gambling

It is important to be aware of behaviours that may indicate gambling is becoming problematic. If you or someone you know experiences any of the following, it may be time to seek help:

Gambling to chase losses or recover money lost previously.
Using borrowed money or selling possessions to fund gambling.
Spending more time or money on gambling than originally intended.
Neglecting work, education, or social commitments due to gambling.
Experiencing arguments or tension with family and friends about gambling habits.
Using money needed for essential living costs such as rent, bills, or groceries to gamble.
Constantly thinking about gambling or planning the next bet.

If you identify with any of these signs, we strongly encourage you to pause and take advantage of our responsible gaming tools or seek professional support.

Practical Tips for Safer Gambling

Maintaining a healthy relationship with gambling involves setting clear boundaries and following good practices. Here are some tips to help you play responsibly:

Set a deposit or loss limit before you start playing and stick to it.
View gambling as entertainment, not as a way to make money.
Never gamble with money borrowed from others.
Take regular breaks and avoid chasing losses.
Balance gambling with other hobbies and social activities.
Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
Only gamble with money you can afford to lose—never use essential funds.

Self-Assessment and Support Services

If you are concerned about your gambling habits, LyraBet offers an anonymous self-assessment quiz within your account to help you evaluate your behaviour. For personalised advice, our dedicated Responsible Gambling Team is available 24/7 via [email protected] or through Live Chat on our website.

Additionally, we encourage you to seek support from professional organisations specialising in gambling-related issues. These include:

We also recommend installing the free BetBlocker tool, which allows you to block access to gambling sites across multiple devices.

Managing Your Account: Exclusion and Closure

You can manage your gambling activity by using LyraBet’s self-exclusion and account closure options:

Short-Term Time-Out: Temporarily suspend your account access for 24 hours up to 30 days to take a break.
Long-Term Self-Exclusion: Choose to exclude yourself for six months or longer.
Permanent Closure: Request permanent closure of your account by contacting our support team.

Please ensure you withdraw any remaining funds before requesting account closure. Should you wish to reactivate an account closed for reasons other than problem gambling, this will be subject to a thorough review and approval by our Responsible Gambling Team to ensure your continued safety.

Protecting Minors

LyraBet strictly enforces the legal age limit of 18 years and over for all gambling activities. To help protect minors, we recommend:

Never sharing your account details or allowing anyone under 18 to use your account.
Installing parental control software such as Net Nanny or Qustodio.
Keeping your login and payment information secure and confidential.
Logging out of your account when not in use, especially on shared devices.
Disabling password auto-fill features on devices accessible to children.

For further advice on child internet safety, please visit the Better Internet for Kids website.

Legal Compliance and Your Rights

LyraBet operates under the strict regulations of the UK Gambling Commission (UKGC), ensuring that all our practices comply with the UK Gambling Act 2005 and subsequent amendments. We are committed to transparency, fairness, and protecting vulnerable players.

Under UK law, you have the right to access your personal data, request corrections, and seek assistance if you believe your gambling behaviour is problematic. Our privacy policy and terms and conditions provide full details on your rights and our responsibilities.

Contact Us

If you have any questions or concerns about responsible gaming at LyraBet, please do not hesitate to contact us. Our Responsible Gambling Team is here to support you:

Email: [email protected]
Live Chat: Available 24/7 on our website

Remember, gambling should always be an enjoyable activity. Stay in control, play responsibly, and seek help whenever you need it.